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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

(a) return

To be eligible for a return, please confirm the following:

-The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.

-You pay for the return. Items that do not meet the above criteria cannot be returned.

Customers have 30 days from the date of receipt to change their mind and return the items without giving a reason. 

(b) Refunds

We'll email you once we've processed your refund or exchange.

Refunds will be made within 3 working days of receiving your return. After verification, please check your account.

There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact

info@wellnityy.com. We will answer you as soon as possible.

(c) cancellation

You can cancel your order before your item is shipped. Please contact us at

info@wellnityy.com if you want to cancel your order.

Shipping damage claims

We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at:

info@wellnityy.com

Note:

-We’ve partnered with Seel to provide shipping protection. If you purchased Seel Shipping Protection at checkout, you are eligible to file a claim if your package experiences any of the following issues during transit::

· Delivery delays

· Lost packages

· Damaged packages

You may file a claim with Seel with the shortest being within 7 days of delivery. Claims submitted after this period will not be accepted.

How to file a claim: After purchasing shipping protection, you will receive a confirmation email from Seel. Simply follow the link in that email to access the claim submission page, or click the claim portal here: Resolution Center

-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.

Refund

Once your refund request is approved, we will process the refund as soon as possible.
Refunds will be issued to the original payment method used at checkout (such as credit/debit card or third-party payment providers).

refund processing time:

• credit / debit cards: refunds usually arrive within 3–5 business days, depending on your bank

• PayPal or other third-party payment methods: typically 1–3 business days

Please note that processing times may vary based on your payment provider. If you have not received your refund after the stated timeframe, we recommend contacting your bank or payment provider first, or reaching out to our customer support team for assistance.

If you have any questions regarding refunds, feel free to contact us at any time.

At Wellnityy, we are committed to providing a smooth and reliable shopping experience.

Order Processing Time

Orders are usually processed within 24 business hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed within 1–3 business days.
• Processing time may vary slightly during peak seasons, holidays, or periods of high order volume.
• Some large, customized, or special-handling items may require additional preparation time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Delivery times may vary depending on your location, shipping method, product availability, and carrier conditions.

Please note that delivery times are estimates and may be affected by:

• Customs clearance procedures
• Weather conditions
• Carrier delays
• Public holidays
• High-volume shopping periods (such as Black Friday, Cyber Monday, Christmas, New Year, and other holidays)

We appreciate your patience during these periods and will always do our best to ensure your order arrives as quickly as possible.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You could track your package through our Track Your Order page or by using the tracking information provided in your shipping confirmation email.

Please allow a short period for tracking information to update after shipment.

Customs Duties & Taxes

Customers do not need to pay additional customs duties for standard deliveries in most cases.

However, customs regulations vary by country. In rare situations, additional customs fees, taxes, or import charges may be applied by local authorities.

If additional charges occur due to local customs policies, customers may be responsible for these fees.

Address Accuracy & Delivery Issues

Please ensure that your shipping information is complete and accurate before placing your order.

This includes:

• Full name
• Shipping address
• Phone number
• Email address

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs or reshipping fees may apply.

Please contact our customer service team as soon as possible if you notice an incorrect shipping address after placing your order. We will do our best to assist before shipment.

Lost, Damaged, or Delayed Packages

We carefully inspect and package every order before shipment. However, unexpected issues may occasionally occur during transportation.

If your package arrives damaged, is lost, or experiences an unusual delivery delay, please contact us and our team will assist you with the next steps.

Please provide your order number and any relevant photos or information so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: info@wellnityy.com